We Are Hiring Sales and Service
9-26-22 BOTH POSITIONS HAVE BEEN FILLED
We are looking to add two new people to the team – one entry-level sales and one entry-level service. As you have likely heard, we have been struggling to keep up with demand, with very long lead times for both new bikes and getting in for service right now. We are trying to make this better. Come join our team!
We are a specialty bike shop in Greenwood in Seattle, focusing on cargo and electric bikes for families and commuters. We are seeking candidates with enthusiasm for bicycles, good communication skills, ability to work collaboratively, curiosity, and willingness to learn. G&O strives to be a fun and safe place to work for all people. We are committed to helping build a bike industry which is more just and hiring a bike shop staff that is diverse, inclusive, and treated equitably.
These positions are permanent, non-seasonal, paid hourly, starting at $18/hour, with a fixed weekly schedule including one weekend day. Health care benefits with 50% of the premium paid included (for those working 24 hours or more per week), after 60 days eligibility.
These positions are open to all interested applicants. We encourage applications from people of identities that are marginalized in the bike industry, including people of color, people who are trans or gender non-conforming, women, and people with disabilities.
The specific job details and application instructions for each are at the bottom of this post. Note the application processes are separate, so please be sure to indicate for which you are applying (though you are welcome to put in an application for each). Please feel free to share, and reach out if you have any questions.
Both positions will remain open until it is filled, but priority for applications received prior to 8/26/2022. Thank you!
ENTRY-LEVEL MECHANIC
G&O Family Cyclery is hiring for an entry-level bicycle mechanic position. Applicants should be friendly and ready to learn, and will join our team for 32-40 hours per week.
Professional shop experience is not required, though prior customer-service, retail, and product repair experience is preferred. Experience working on bikes in either formal and informal settings and experience riding cargo and/or electric bikes are all a plus.
This is an in-person position; you will be primarily working in the shop with 3-5 coworkers per day and limited contact with customers. We are presently requiring both staff and customers to continue to wear masks while in the shop.
Brief Description/Requirements
This is a mechanic position at an electric and cargo bike shop, requiring both general bike and specialty knowledge. This position works collaboratively with other mechanics and is directly supervised by the Service Manager. Service mechanics require a high level of attention to detail, a lot of patience, and a high level of communication and collaboration skills with both coworkers and customers.
Initial responsibilities may be a subset of this during training and COVID.
Responsibilities
Holding keys and opening and closing the shop correctly and safely
Keep a clean workspace and proper use and care of shared tools
Attending all staff and service department meetings
Building new bikes and collecting data for future builds
Editing and maintaining internal documentation about builds and service procedures
Work collaboratively with coworkers of diverse responsibilities and skill levels
Answering the phone and assisting with more technical walk-in questions
Repairing display, rental and customer bikes of a wide range of makes and models
Troubleshooting and diagnosing technical issues, including researching and reaching out to tech support
Communicating with customers about quotes, questions, updates, and all aspects of the service with consistent details and until bike is complete
Communicating with other staff using POS and other forms of tracking to determine daily service tasks and project statuses
Earn and maintain relevant certifications as applicable, including Bosch e-bike technician
Checking in new service and writing complete and detailed repair tickets
Support the sales team for quick adjustments, consultations, and technical support
Warranty reporting and documenting warranty issues discovered during service
Providing safety checks and sign off on work as completed
Personal time management and time management with appropriately scoping projects
Close out sales, take deposits, and input special orders in POS
Lift up to 50 pounds frequently and test ride a wide variety of bicycles, with or without reasonable accommodation
To apply to the service position
Please submit a resume and answers to application questions below to hiring@familycyclery.com.
We will not consider applications without both resume and application questions. No additional cover letter is required. We will request references for final candidates.
Application Questionnaire - Service
Thank you for your interest in the open mechanic position at G&O Family Cyclery. In lieu of a cover letter, answers to these questions are required for your application to be considered, along with your resume. We will only ask for references for final candidates.
Questions for all applicants:
Why are you interested in this job and this service position at G&O?
This position does not require professional bike shop experience, but tell us how your prior work experience and interest helps set you up well for working in a bike shop?
Tell us about your troubleshooting process when something goes wrong. Feel free to use a specific recent example from a hobby, work, or other if you like.
What do you like to do for fun?
ENTRY-LEVEL SALES
G&O Family Cyclery is hiring for an entry-level sales team member position. Applicants should be friendly and ready to learn, and will join our team for 24-32 hours per week.
Professional shop experience is not required, though prior customer-service experience, retail, social media, and riding bikes is preferred, as is experience with cargo and/or electric bikes. Experience with newsletters, event planning, and community outreach also a plus.
This is an in-person position; you will be primarily working in the shop with 3-5 coworkers per day and will have in-person contact with customers. We are presently requiring both staff and customers to continue to wear masks while in the shop.
Brief Description/Requirements
This is a sales position at an electric and cargo bike shop, requiring both general bike and specialty knowledge. This position is directly supervised by the Operations Director. Sales team members require a high level of attention to detail, a lot of patience, and a high level of communication and collaboration skills with both coworkers and customers. Training will be provided.
Initial responsibilities may be a subset of this during training and COVID.
Responsibilities
Holding keys and opening and closing the shop correctly and safely
Attending all staff and service department meetings
Complete opening and closing procedures
Complete weekly cleaning chores
Answering the phone and checking voicemail, passing messages on as needed
Greeting customers and managing flow of people in and out of the store
Completing parts and accessories sales
Assist with simple accessory installs and bike adjustments
Facilitating test rides
Writing accurate estimates for customers based on their needs
Taking deposits and closing out work orders (for sales and service)
Promote shop and events on social media (IG, FB, Twitter, our newsletter)
Plan events (when safe to do so): story time, guest speakers, etc
Design and maintain retail displays
Keep price tags and POS pricing updated
Manage customer appointment calendars
Check in deliveries and properly label special orders/build kit items
Create shipping quotes for customer parts & accessories orders
Ship and track customer orders
To apply to the SALES position
Please submit a resume and answers to application questions below to hiring@familycyclery.com.
We will not consider applications without both resume and application questions. No additional cover letter is required. We will request references for final candidates.
Application Questionnaire - Sales
Thank you for your interest in the open sales position at G&O Family Cyclery. In lieu of a cover letter, answers to these questions are required for your application to be considered, along with your resume. We will only ask for references for final candidates.
Questions for all applicants
Why are you interested in this job and this sales position at G&O?
This position does not require professional bike shop experience, but tell us how your prior work experience and interest helps set you up well for working in a bike shop?
Tell us about a great customer service experience you had, time you were taken care of well.
What is something you are really excited about? What makes it so great?