We are hiring an entry-level mechanic

Details and Qualifications

11-16-21 POSITION HAS BEEN FILLED

We are seeking candidates with enthusiasm for bicycles, good communication skills, ability to work collaboratively, curiosity, and willingness to learn. Professional shop experience is not required, though prior customer-service experience, product repair experience, working on bikes in either formal and informal settings is a plus, as is experience with cargo and/or electric bikes. 

More important than bike repair skills is an interest in and respect for people. G&O strives to be a fun and safe place to work for all people. We are committed to helping build a bike industry which is more just and hiring a bike shop staff that is diverse, inclusive, and treated equitably.

This job is open to all interested applicants. We encourage applications from people of identities that are marginalized in the bike industry, including people of color, people who are trans or gender non-conforming, women, and people with disabilities.

Applicants should be friendly and ready to learn, and will join our team for 32-40 hours per week. This is a permanent, non-seasonal position, paid hourly, starting at $18/hour, with a fixed weekly schedule. Health care benefits with 50% of the premium paid as part of the position (for those working 24 hours or more per week), after 60 days eligibility.

COVID: This is an in-person position; you will be primarily working in the shop with 3-5 coworkers per day and limited contact with customers. 

This position will remain open until it is filled, but applications received prior to 10/14/2021 will be given priority. Please spread the word. 

 


HOW To apply:

Please submit a resume and answers to application questions below to hiring@familycyclery.com.

NOTE: We will not consider applications without both resume and application questions. No additional cover letter is required. We will request references for final candidates.  

11-16-21 Update: POSITION HAS BEEN FILLED



Application Questionnaire

Thank you for your interest in the open mechanic position at G&O Family Cyclery. In lieu of a cover letter, answers to these questions are required for your application to be considered, along with your resume. 

Questions for all applicants:

  1. Why are you interested in this job and this position at G&O?

  2. This position does not require professional bike shop experience, but tell us how your prior work experience and interest helps set you up well for working in a bike shop? 

  3. Tell us about your troubleshooting process when something goes wrong. Feel free to use a specific recent example from a hobby, work, or other if you like.

  4. What do you like to do for fun?

Full Job Description

This is a mechanic position at an electric and cargo bike shop, requiring both general bike and specialty knowledge. This position works collaboratively with other mechanics and is directly supervised by the Service Manager. Service mechanics require a high level of attention to detail, a lot of patience, and a high level of communication and collaboration skills with both coworkers and customers. 

Initial responsibilities may be a subset of this during training and COVID.

Responsibilities

  • Holding keys and opening and closing the shop correctly and safely

  • Attending all staff and service department meetings

  • Answering the phone and assisting with more technical walk-in questions

  • Repairing display, rental and customer bikes of a wide range of makes and models

  • Building new bikes and collecting data for future builds

  • Editing and maintaining internal documentation about builds and service procedures

  • Checking in new service and writing complete and detailed repair tickets 

  • Troubleshooting and diagnosing technical issues, including researching and reaching out to tech support

  • Communicating with customers about quotes, questions, updates, and all aspects of the service with consistent details and until bike is complete

  • Communicating with other staff using POS and other forms of tracking to determine daily service tasks and project statuses

  • Providing safety checks and sign off on work as completed 

  • Warranty reporting and documenting warranty issues discovered during service

  • Overseeing and training of new hires

  • Keeping a clean workspace and proper use and care of shared tools

  • Lift up to 50 pounds frequently and test ride a wide variety of bicycles, with or without reasonable accommodation

Davey OilComment